FAQs
Find answers to the most common questions about our rideshare rental program, requirements, vehicles, payments, and more
Questions?We've Got Answers
Find answers to common questions about applying, rentals, and getting on the road with Buggy
Payments & Costs
$249 due at pick-up, refunded within 30 days after you return the vehicle.
The same day of the week you picked up your car; it is billed automatically to your card on file.
The $249 security deposit, your first week's rental rate, and any add-ons you selected.
Credit or debit card only, in the renter's name. We don't accept cash, Venmo, or CashApp.
Vehicle & Requirements
Only the registered renter is authorized to drive. No additional drivers.
We have a variety of models like Sedans (Uber X, Comfort & Hybrid eligible), Crossovers (Comfort eligible), and SUVs (XL, Black & Premier). Please check car availability for your chosen vehicle by phone.
Yes, you get an insurance card and registration to use on other platforms. Note that not all platforms accept Buggy vehicles.
Yes, but a $100/day out-of-area fee applies. You must notify us of your destination and duration. Vehicles cannot leave the US.
Application & Pick-Up
Through the Buggy App: Go to Documents → Car Documents → Registration.
CDW (Collision Damage Waiver) costs $35/week and covers you with a $0 deductible. It's required and must stay active.
Maintenance & Support
Buggy covers all routine maintenance at Element Fleet Management locations — oil changes every 3,000–5,000 miles, tire rotations every 10,000 miles.
Call 911 first. Then take photos, exchange info, and call Buggy to report it. We'll guide you through the next steps.
Call us at +1 347 334-6313. Keep the keys with the vehicle at all times.
Returns & Policies
Schedule your return through the Buggy App with at least 7 days notice. Unscheduled returns carry a $50 fee.
Offices open 9am–5pm local time. Driver support is available 24/7 by phone or text at +1 347 334-6313.