RETURNS:

Q: What is the minimum amount of time I can rent a vehicle for?

A: We have a one week minimum policy.

 

Q: What is the return policy?

A: If you are looking to return the vehicle, you must schedule your return at least one full week, or more, in advance through text only. To schedule your return, text Buggy at 347-334-6315 and request a link to schedule your return. You will then be prompted to choose the exact date that you would like to return the car, and to let us know your reason for returning.

 

Q: What happens if I do not schedule my return through the link at least one full week in advance?

A: Anyone who does not schedule their return at least one full week in advance, may be subject to a penalty fee amount equal to a full additional week of rent.

 

Q: What time of day do I need to return the car?

A: All drivers with vehicles scheduled to return, must bring the car in at 8 AM - 9 AM on Monday-Friday, and on Sunday from 9 AM - 10 AM.

 

Q: What happens if I bring the car later than 10 AM?

A: Anyone who brings the vehicle later than the appointed time, may be subject to a penalty late fee of $150 plus the rental fee up until, and including, that current day.

 

Q: Am I allowed to smoke in the rental vehicle?

A: No. There is no smoking in the vehicle for the drivers or the passengers. There is a $250 Fine if the car comes back with a smoke smell.

 

Q: Am I responsible to clean the vehicle?

A: Yes, All Buggy vehicles are cleaned before they are rented out. Please make sure to return the vehicle in the same condition received.

 

Q: Do I need to refuel the vehicle?

A: Yes. Buggy sends out all their vehicles with a full tank of gas. All vehicles must be returned with a full tank of gas. If your gas tank was not at full when you received the vehicle, please contact Buggy support.