Policies

The driver must be 21 years old and must have the paperwork given below. A valid driver’s license and a New York-issued TLC license.

We will provide you an auto insurance policy that meets TLC Vehicle Insurance Requirements. There is a $1000 deductible that the renter will be held responsible for if any damage is done to one of our vehicles during the rental period. 

Please call 911, fill out the Accident Report at the time of the accident and thereafter you must get the Police Report as soon as its available for pickup. Call our Maintenance/Accident phone number which is on the emergency info page in your car. If our office is closed please leave message via voicemail or email and we will contact you shortly. 

In the event of any accident involving another vehicle, there is always some follow up paper work needed from the renter (possibly several weeks after the accident). You must comply with our Fleet Manager requests for you to come in to our office and fill out any necessary paperwork and be available to do so in a timely fashion. Failure to do this will make you solely responsible and liable for any and all damages to any or all vehicles or property involved in the accident.

If you are looking to return the vehicle, you must schedule your return at least one full week, or more, in advance through text only. To schedule your return, text Buggy to schedule your return. You will then be prompted to choose the exact date that you would like to return the car, and to let us know your reason for returning.

No smoking! No pets! No one wants to sit in a car that has pet hair or odor in it. Please do not carry dogs or cats in the vehicle. If the vehicle returns with pet dirt or odor, you will be charged for detailing, cleaning and deodorizing the vehicle. The charge is a minimum $100, depending on the work necessary. This is a strict policy that will be enforced. Please be considerate of others and our vehicles.

No repairs of any kind, no matter how large or small may be done to the rental vehicle without approval of the management. If a repair is done without approval, the Renter will be fully responsible for any and all additional repair work that might be needed in order to properly repair the rental vehicle and to bring it back to its pre-rental condition.

Wear and tear to tires is natural and Buggy bears the cost of replacement tires that have low treads due to many hours of regular driving. (Our vehicles get new tires at least twice a year). We will not replace tires that have been damaged due to potholes, nails or any other kind of damage caused by a renter other than standard wear and tear.

The renter is totally and solely responsible for all parking, traffic, TLC, E-Z PASS or any other type of ticket or violation during the time of the rental. 

For parking and camera violations, Buggy will attempt to transfer the ticket liability to the driver’s name. Buggy will NOT be paying the ticket, the driver is responsible to pay for all ticket violations. If we are unable to transfer liability to the driver’s name, Buggy will pay the ticket on the driver’s behalf and will charge the driver the ticket cost. In BOTH of these cases the driver will be charged a $10 service fee.

It is the driver’s responsibility to have a working EZ-Pass transponder in the vehicle. If Buggy receives an EZ-pass or toll violation, we will pay the toll violation and will charge the driver the cost of the toll plus a $5 service fee per violation.

Our vehicles cannot be used for street hails. Buggy takes no responsibility to educate any renter in regards to the do’s and don’ts of the TLC/DMV (or any other regulatory bodies) rules. It is the sole responsibility of the renter to know the laws and abide by them.